Freeyourmobile.com

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About Us We specialise in mobile phones accesories, gadgets and unlocking at an affordable price. Our mission is to give you competitive prices whilst delivering the best possible Customer Service.
If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Freeyourmobile.com
2 Balfour Close Hereford HR4 9YH United Kingdom
Text: 07791865896
Email: mail [at] freeyourmobile [dot] co [dot] uk

The "mobile telephone reprogramming act" came into force on the 4th October 2002. Making the reprogramming of IMEI (International Mobile Equipment Identifier) number of handsets ileagal in the UK with out the express conscent of the manufacture. By entering our site you are acknowledging this fact.

We do not change the IMEI of phones, sell equipment to change IMEIs, or promote the changing of IMEIs in the UK.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Switch, Maestro, Solo and Visa Delta Credit or Debit card payments Securely via Barclays Merchant Services (Protx) and Paypal. If you have ordered an item on Backorder we will inform you if we anticipate a delay. Although we do not normally process your card details with prior agreement you may send your credit card information via phone, fax, snail mail or over the Internet.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We also accept cash, cheque or postal orders (within the UK only) for orders.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All delivery charges are clearly stated at checkout.
We recomend that you send all items where the value of your item is More than £32 by at least Royal Mail's Special delivery which covers you for up to £500 against loss or damage with Royal Mail, therefore if the item is lost or damaged you can recover the cost through themselves, for Terms and conditions of there services visit their website www.royalmail.com.

Delivery Schedule All items that are in stock will be dispatched within two working days. If any items are out of stock, we will back order for you. We will inform you as soon as possible in such cases and you will always have the option to cancel one or more items from your order if you would rather not wait. Items placed on back order are dispatched as soon as they become available normally within a maximum 28 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee Your Statutory rights are not affected by any of the following terms and conditions.

All products must be confirmed to be faulty by ourselves before returning, we will endevour to help wherever possible.

Imported mobile phones include a return to base guarantee.
Should the phone require sending back to the supplier in Asia to be repaired we will gladly supply a loan mobile phone subject to availability.

Phone unlocking service and unlocking software come with 1 weeks email support.

Unlocking equipment includes a 3 month guarantee.
All the products we sell & use are tried and tested by ourselves we cannot guarantee 100% unlock with every models. Any use you make of service unlock software/equipment and its consequences is entirely your own responsibility.

Data cables (unlock leads)
Any use you make of service software and its consequences is entirely your own responsibility. Service software is NOT supplied unless stated in description.

Dual sims
If you are required to cut the sim cards please use the template given and cut around the outside of the guides carefully as it is far better to modify afterwards rather than cut too much and ruin the sim card, installing a dual sim and it's consiquences if the sim card is cut incorrectly are entirely your own responsibility.

Unlocking services
By sending your phone to us for unlocking you imply that you are the legal owner of the phone, or that you have the permission of the legal owner to send the phone to us for unlocking. We can never guarantee to unlock every phone listed, If we cannot unlock your phone's succesfully we will refund the cost of the unlocking service.
If you are sending the phone from a country other than the United Kingdom, you must indicate on a customs declaration that the phone is being dispatched for repair to minimise duty charges.
Please ensure that you send the phone's well packaged ensuring that the battery is fully charged & that any security codes are removed before posting the phone's. It is your responsibility to ensure that your phone is adequatly covered incase of damage in transit.

Complaints
If you are dissatisfied with our service for any reason please contact us either by email or by telephone or post using the contact info below.

Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Limitation Of Liability
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK.
UNLOCKING SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks
All trademarks appearing on this website are trademarks of their respective owners.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can Phone on 07791865896 (International +44 07791865896) or Text us on or write to us at 2 Balfour Close Hereford HR4 9YH United Kingdom

Privacy Policy www.freeyourmobile.biz do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy On the rare occasion you may need to return a product that proves to be faulty within the guarantee period ensure you follow these steps:
Email us and advise us of your problem.
We will then advise a solution or whether the item can be repaired or replaced once confirmed faulty, you may then send the product back at your cost advising us of the reason for return, your name and address.
Send the product with this information to: Returns, Freeyourmobile.com, 2 Balfour Close, Hereford, HR4 9YH, United Kingdom
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us.
Goods found to be defective within 28 days can be returned for a full refund or replacement except unlocking devices or products that can be used to unlock a mobile phone, which will be exchanged or repaired.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

You may cancel an order within seven days of delivery (starting the day after the receipt of the goods) except specialy ordered items and services examples: unlocking devices, software, services sent by email and products used for unlocking purposes or items specially ordered for you.
To cancel an order you must either email us or telephone us within seven days of delivery of your order, quoting your order reference number, giving the reason for the return.
You are responsible for the cost of returning the items.
The item must be unused, complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.
We recommend Royal Mail First Class Recorded Delivery for returning items up to £28, or Royal Mail Special Delivery for higher value items.
We will refund the total amount of money paid by you for the goods, less any costs to process payment, collect and deliver the goods.

Refunds by credit card are made to the same credit card that was used for the original purchase.
Unfortunatly we do not refund for change of mind on unlocking products or services so please ensure you are ordering the correct product as these are special order items.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
Refunds by credit card are made to the same credit card that was used for the original purchase.
NOTE: Items returned without our confirmation will not be accepted and will be returned to the sender, at sender's expense.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

The above conditions are in addition to your statutory rights, which are not affected.

Remittance Terms All products must be paid for in full before they are dispatched by ourselves.

WARNING:- Interfering with a mobiles IMEI is illegal in the UK. We do not sell any products that can do this. We do not reply to enquiries regarding any illegal use of our products. Any use you make of service software, devices or software and its consequences are entirely your own responsibility.